Women in Tech – Samantha Lear, Information Technology Team Leader, Network Security at Verizon
What is your role at Verizon and what does it involve? I am a Team Leader for Verizon’s junior network engineers and service desk in the Network Security department. My day-to-day role includes being the first level response for customers, triaging tickets, fulfilling network engineering requests and managing internal and external escalations. I also work closely with our operations and ASOC (Advanced Security Operations Centre) team in implementing cybersecurity operations. Why have you chosen this career path? I’m a gamer at heart and played a lot of games as a child, so naturally I was always on the computer. When deciding what I wanted to do as a career, I wanted it to be something I enjoyed, so I chose a path that would allow me to work with computers. A friend of mine suggested that I should study network security; I took their advice and haven’t looked back. It’s a field that I really enjoy as it’s challenging, there’s always a new challenge to solve, and I love troubleshooting. What has been the highlight of your career? Every promotion I’ve achieved at Verizon has been a career highlight for me. I started out as an intern before being hired as a Consultant Engineer for the Network Security team. I was then quickly promoted to the position of Lead Consultant Engineer, as I excelled in the work I was doing. Then I was promoted to my current role. Another highlight has been the opportunity I’ve had to work overseas in various global operations roles at Verizon. I worked in Japan for two months and in Germany for a week, both of which were incredible experiences. These opportunities helped me to build my international relationships and improve communication between my team and global operations, facilitating a better understanding of what our […]