Character Group Architects a Lean Future with Promapp
Sydney – Character Cabinets and Stone with Character, part of the Character Group, a leading WA-based suppliers of cabinetry and stone benchtop products to the new building construction and home renovation market, has selected Promapp cloud-based process management software to underpin continuous improvement within the business. The Character Group has over 20 years’ experience in the West Australian housing and renovation scene and aims to exceed customer expectations by consistently delivering quality products on time and providing real value for money. As part of this strategy, the company strives to improve the clarity, accessibility and consistent execution of processes across the business and has in recent years embedded a culture of continuous improvement among its employees. Historically, the Character Group has captured its value stream processes and standard work in Excel and Visio in order to support the manufacture and delivery of its custom made kitchens, bathrooms, laundries and stone benchtops. However, with a major focus on driving innovation, remaining competitive and providing the highest quality manufacturing in the industry, the company decided to deploy lean management principles across its operations. “We quickly identified that though we had excellent technology and people, our processes were not getting the attention they deserved to take us to another level in supporting both efficiency and company growth,” says Daniel Giles, Lean Operations Facilitator, Character Group. “Following extensive evaluation, we realised that a solution such as Promapp could help us manage our knowledge and support a drive for continuous improvement so that our customers ultimately wouldn’t consider going anywhere else.” Promapp will help the Character Group to standardise production to one piece flow throughout its operations, enabling the company to effectively manage customer leads, shorten production times, speed up invoicing and improve cash flow. One piece flow lean management enables manufacturers to replace batch […]