Hydraulink servicing Rhomberg facilities in the Newcastle-Hunter area, where Rhomberg customers include light and heavy rail, mining and energy, ports, logistics and bulk materials projects.
A leading rail track design, construction and maintenance specialist dedicated to delivering on-time and on-budget projects for the public and private rail networks is curtailing downtime and improving the maintenance productivity of its resurfacing division through the 24/7 services of hydraulic service specialist Hydraulink.
Rhomberg Rail Australia is part of the international Rhomberg Sersa Rail Group with 2000 employees globally involved in diverse light and heavy rail projects in Europe, Canada and Australia, where its activities extend from major mining, ports, logistics and bulk material loader projects on both the East and West Coasts, as well as public rail projects such as the Newcastle Light Rail, Freemantle Airport Link and bridge replacement projects in rural areas.
Such projects – large and small – typically involve essential transport services that require quick response to the needs of clients employing Rhomberg’s innovative mechanised rail construction and maintenance machinery.
Integral to the success of these projects – where time is money – are Rhomberg’s highly experienced local teams dedicated to service excellence and best-practice client relationships.
This best-practice goal is why Rhomberg sought a hydraulic service partner with a can-do service ethos, coupled with local and national service capabilities, safety compliance and component traceability standards assured under the one brand.
Rhomberg Rail’s General Manager, Mr. Scott Richardson, says the organisation chose to use Hydraulink because the company offered outstanding customer service and were willing to go beyond expectations to source supplies.
Rhomberg has seen a measurable improvement in their operations, following their Resurfacing Division’s change to Hydraulink in early 2014.
“Making the switch has certainly paid dividends to Rhomberg Rail. The hoses, fittings and service they supply us with, help to decrease downtime. Nothing’s an issue for them. They offer fantastic service, with good, genuine people who offer help wherever they can,” said Mr Richardson.
With over 400 service points throughout Australia and New Zealand, Hydraulink is supported by mobile service units, which are on call 24 hours a day, seven days a week, with a focus on solving problems.
“Hydraulink quickly sourced different parts we needed, and if there were parts they didn’t have, they’d find a way to source those parts. They were close by, and they offered flexibility in on-site work areas. They also had quick supplies, which reduced equipment downtime,” said Mr. Richardson.
Rhomberg Rail also has a similar can-do company philosophy, which aims to encourage and drive a culture of service excellence and develop long-standing relationships with clients, joint venture and alliance partners and subcontractors.
“Another key feature for businesses like Rhomberg Rail is the ability of a supplier to cover large geographical areas, and Hydraulink has this covered with branches throughout the area where we need them.”
“Our use of Hydraulink has increased maintenance productivity, enabling us to focus on meeting demanding deadlines and deliver quality tracks for our clients,” says Mr. Richardson.
“Most importantly, we have gained a service partner that shares our priorities. They provide us with timely and efficient service, experienced technicians, personalised service and access to broad range of innovative products,” he says.